As artisans, skilled technicians, and animal lovers, we focus on delivering the highest quality grooming experience for the pet families we serve.

We love dogs and regret that we cannot serve everyone! Our facility is best suited for dogs in good health and for those who do not require an extraordinary level of special handling. Please take a moment to review the below conditions that limit us from serving some pets.

Age
Puppies We are unable to accept dogs under 14 weeks old and those who have not received their second round of vaccinations. Senior pets

• Small breeds ( 25 lbs-) We cannot accept any dogs over 13 years old. Any dog 11 years+ requires an in-person consultation before booking
• Medium Breeds (26lbs – 49lbs) We cannot accept large dogs over 12 years old. Any dog 10 years+ requires an in-person consultation before booking
• Large breeds (50 lbs+) We cannot accept large dogs over 11 years old. Any dog 9 years+ requires an in-person consultation before booking

Health

• We are unable to accept any dogs with major health conditions, including but not limited to spine, neck or brain injuries, heart conditions, neurological disorders, certain chronic illnesses, seizures, untreated parasitic infestations, mange, open wounds or stitches. We also require veterinary clearance for any dog who has recently undergone surgery.
• We cannot schedule female dogs who are pregnant, nursing or in heat.
• We are unable to accept unvaccinated dogs, minimally requiring proof of current rabies vaccination. We also highly recommend Bordetella, Leptospirosis, and DAPP for the safety of your pet.
• We are unable to accept pets who are currently sick, vomiting or have had severe diarrhea in the past 24 hours.

Size
Due to the size and equipment limitations of our facility, we are unable to accept some extremely large dogs and giant breeds. All dogs 100 lbs+ require an in-person consultation before booking.

Temperament
We cannot accept any dogs who exhibit aggressive behavior and/or those who require muzzling for any part of grooming. Temperament

Sedated pets
We are happy to accept pets who take natural supplements for mild-moderate grooming anxiety such as CBD or Rescue Remedy. We cannot however, accept any pet who is sedated or requires prescription medication for grooming. Please inform your groomer in advance of your appointment if you have given any type of medication or supplement to your pet.

Breeds
We are unable to accept any wolves, wolf-hybrids, or some extremely large dogs/giant breeds. All dogs 100 lbs+ require an in-person consultation before booking.

To schedule an appointment, we require all our clients to maintain an active credit card securely on file with us. We respectfully request a minimum 24 hours notice to cancel or reschedule your appointment. Please respond to the appointment reminder with the word CANCEL or RESCHEDULE or call the salon at 760-452-6004 and one of our team members will happily assist you! In the event you miss an appointment, we charge a non-refundable cancellation fee equivalent to 50% of scheduled service to the card on file.

Should we determine a pattern of frequent cancellations, reschedules or no-shows, we reserve the right to discontinue service or require partial – full payment in advance of service.

Late arrivals:
If you are going to be late for an appointment, please call or text to inform us of your expected arrival time. When possible, we will allow a brief grace period with no penalty. If you arrive more than 15 minutes late, we may not have enough time to complete your originally requested service. In those instances, we may be able to modify/reduce the scope of service that day. In some cases however, we may not have enough time to do so and will need to reschedule. If rescheduling is required, we charge a non-refundable, same-day cancellation fee up to 50% of the originally scheduled service.

Prompt pick-ups:
We will typically contact you 15-20 minutes before your dog’s service is complete, requesting pick-up. If you are unable to arrive within 30 minutes of completion, we may charge a boarding fee to the card on file.

If your dog has matting in its coat, before beginning any work, we may request that you sign our matted pet disclosure form in which we discuss the risks associated with de-matting. We will also provide our best estimate for costs, communicating what to expect in terms of your dog’s final hair length and offering tips on how to maintain your dog’s coat health!

Matted coats can cause a variety of skin, health, and behavior problems. Matted fur does not allow for air circulation to the skin, enabling bacteria, fungus, microbial matter, and debris to become lodged in and under the mats. Fleas, ticks, and other parasites also frequently lurk in matted coats. Matted coats will not dry properly and can intensify when wet, so we
do not recommend washing a matted dog. Matted fur constantly pulls and binds, causing pain and discomfort to your pet.

The skin underneath mats often becomes inflamed, itchy, and highly sensitive, encouraging dogs to lick and scratch. This behavior can increase irritation and lead to more severe skin infections which may require veterinary care.

Because matted hair rests tightly against the skin, removal may require us to shave the hair extremely short, using a sharp blade to clip carefully between the mats and the skin. Dogs may become anxious as we work around sensitive areas, wiggling, jerking suddenly, or pulling during the process which increases their chance of being nicked. Matting on the tips of the ear area is particularly dangerous, as the skin is quite thin and can easily tear.

De-matting presents both the dog and the groomer with an increased risk of injury, irritation, and emotional stress. De-matting also significantly prolongs traditional grooming appointments, subject to additional service charges. Our caring team members are highly trained and will exercise great caution, using the most appropriate techniques for safe removal, including following all safety protocols for proper sanitation.